Terms and Conditions VPBet — Platform User Guide

01Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Player" or "Member") and vpbet ("Platform", "We"). This Agreement governs your access to and use of the vpbet website, accessible at vpbet.bz, mobile app and all related services provided by us.

By accessing or using the VPBet platform in any manner — whether by registering a new account, making a deposit, playing any game, or simply browsing our website — you expressly and unconditionally acknowledge that you have read, understood, and agreed to be bound by all terms in this document.

This document should be read together with Privacy Policy and Responsible Gaming Policy VPBet, all of which together form the entire agreement between you and us.

02Eligibility and Account Registration

To register and use the vpbet platform, you must meet all of the following eligibility requirements without exception:

• Aged at least 18 years old on the date of registration. VPBet enforces a zero-tolerance policy on underage gambling.
• Being an individual who is legally eligible to enter into a binding contract under the laws of the jurisdiction in which you reside.
• Not currently on any self-exclusion list that you or any authority has registered on any gambling platform.
• Acting on your own behalf only, and not as an agent or representative of another party.

During the registration process, you are required to provide accurate, current, and complete information. vpbet reserves the right to request identity verification documents at any time to ensure the accuracy of the information provided. Each individual is only permitted to have one (1) account only. Multiple account registrations are strictly prohibited and may result in the closure of all associated accounts and the forfeiture of any remaining balances and bonuses.

03Account Management and Security

You are solely responsible for maintaining the confidentiality of your VPBet account username and password. All activity that occurs under your account is your responsibility, regardless of whether it was carried out by you or by another party who gained access to the account.

To ensure your account security, VPBet recommends the following measures:

• Use a strong password that combines uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) in your account security settings.
• Never share your login credentials with anyone, including VPBet staff — we will never ask for your password.
• Log out of your account when using a public or shared device.
• Contact our customer support immediately if you suspect any suspicious activity in your account.

VPBet implements comprehensive technical security measures including real-time account activity monitoring, detection of logins from unrecognized locations or devices, and an automated alert system for suspicious transactions.

04Deposit and Payment Methods

VPBet supports a variety of deposit methods suited for Malaysian users, including DuitNow, FPX (online banking), Touch 'n Go eWallet, GrabPay, Boost, and Visa/Mastercard credit and debit cards. All deposits are processed instantly and funds will be credited to your account in a short time.

Deposit-related terms you need to know:

• Minimum deposit amount depending on the selected payment method and will be displayed on the deposit page before you confirm the transaction.
• All deposits must be made using an account or payment method registered in your own name. Third-party deposits are not permitted.
• VPBet does not charge any additional fees for deposits; however, your payment provider may impose separate charges in accordance with their own policies.
• All deposit transactions are final and cannot be reversed once processed, except in certain circumstances considered at vpbet's sole discretion.

05Fund Withdrawal

Players may submit a withdrawal request at any time, provided their account has completed the full KYC verification process. vpbet processes withdrawal requests within 15 minutes to several hours depending on the selected withdrawal method and system peak hours.

Withdrawal conditions that must be observed:

• Withdrawals may only be made to a bank account or digital wallet registered in the same name as the vpbet account holder.
• Players are required to meet the rollover requirements (wagering requirements) for any bonus received before the bonus funds become eligible for withdrawal.
• VPBet reserves the right to request additional verification documents before processing large withdrawals to meet compliance and anti-money laundering requirements.
• The original deposit amount that has not yet met the rollover requirements must be wagered at least once before a withdrawal can be processed.

06Bonuses and Promotions

VPBet offers a wide range of exciting bonuses and promotions to its members, including a welcome bonus for new members, reload deposit bonuses, weekly cashback, referral bonuses, and special promotions tied to major sporting events. Each bonus is subject to specific terms and conditions set at the time the bonus is offered.

General terms that apply to all vpbet bonuses:

• Wagering Requirement (WR) for each bonus will be clearly stated in the relevant promotion description. Please read and understand these terms before claiming any bonus.
• Bonuses may only be claimed once per promotion, unless stated otherwise.
• VPBet reserves the right to void bonuses and associated winnings if there is evidence of bonus abuse or fraud.
• Bonuses cannot be transferred between accounts or converted directly to cash without fulfilling the rollover requirements.
• Games eligible to contribute towards bonus rollover requirements will be stated in the terms of each respective promotion.
• VPBet reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.

07Game Rules

All games available on the vpbet platform are subject to their respective game rules as set by the relevant game providers. By playing any game on vpbet, you agree to comply with all such rules.

General principles that apply to all games on vpbet:

• Game results generated by the RNG system are final and cannot be disputed, unless there is clear evidence of a technical failure.
• In the event of a technical failure during a game (such as an internet connection disruption), VPBet will resolve the situation in accordance with its established dispute resolution policy.
• Live Casino games with real dealers follow the rules displayed at the game table. The dealer's decision is final.
• For sports betting, all odds and markets are subject to change until the bet is confirmed. Once confirmed, the applicable odds are those at the time of confirmation.

08Prohibited Conduct and Activities

VPBet has a zero-tolerance policy toward unethical conduct, fraud, and platform abuse. The following activities are strictly prohibited and may result in immediate account closure and forfeiture of all funds:

• Registering more than one account (whether using a different name, email address, or phone number).
• Using a false identity or another person's information during registration or KYC verification.
• Colluding with other players to manipulate game outcomes.
• Using automated software, bots, scripts, or any unauthorized third-party tools to interact with the platform.
• Exploiting technical bugs or system vulnerabilities to gain an unfair advantage.
• Engaging in any form of money laundering through the VPBet platform.
• Transferring funds between different player accounts through coordinated joint wagering.
• Threatening, insulting, or harassing vpbet staff or other players.

09Account Suspension and Closure

VPBet reserves the right to suspend, restrict, or close any player's account at any time, with or without prior notice, where there is reasonable cause to do so. This includes but is not limited to:

• Violation of any terms and conditions set out in this document.
• Failure to complete the KYC verification process within the stipulated timeframe.
• Requests from law enforcement authorities or regulatory bodies.
• Activity showing signs of fraud or money laundering.

Players may also request the closure of their own account at any time through the account settings section or by contacting our customer support. Any valid balance in your account (after deducting any bonus funds that have not met the rollover requirements) will be returned to you via a valid withdrawal method.

10Liability Limit

VPBet provides its platform and services on an "as is" and "as available" basis. While we make every effort to ensure a smooth and uninterrupted experience, we make no guarantee that the platform will always be free from technical errors, outages, or data loss.

To the extent permitted by applicable law, vpbet shall not be liable for:

• Financial losses resulting from betting or gaming outcomes.
• Service disruptions caused by factors beyond our control, such as natural disasters, internet outages, or third-party infrastructure failures.
• Indirect or consequential losses arising from the use of or inability to use the platform.
• Unauthorised activity occurring in your account as a result of your own negligence in safeguarding your login credentials.

11Responsible Gaming

VPBet is fully committed to the principles of responsible gaming. We believe gambling should remain a form of entertainment and not a source of financial or emotional stress.

The vpbet platform provides the following responsible gaming tools to help players stay in control:

• Deposit Limit: Set daily, weekly, or monthly limits to control the amount you deposit.
• Loss Limit: Set the maximum amount you are willing to lose within a specified period.
• Wagering Limit: Control the maximum betting size per gaming session.
• Time Out: Take a temporary break from the platform for 24 hours, 48 hours, 7 days, or any other duration of your choice.
• Self-Exclusion: Sign up for long-term self-exclusion (minimum 6 months) if you feel you need a longer break.

If you are concerned about your own gambling habits or those of someone you know, we encourage you to seek professional help. More information is available on the Responsible Gaming ours.

12Amendment of Terms and Conditions

VPBet reserves the right to change, amend, or update these Terms and Conditions at any time based on operational needs, legal changes, or service improvements. All amendments take effect immediately upon publication on this website.

We will endeavour to notify players of any material changes via in-account notifications, registered email, or prominent notices on the website. However, it is your responsibility to check this page regularly to ensure you are always aware of the latest applicable terms.

Continued use of the vpbet platform following any amendments constitutes your acceptance of the revised terms. The last updated date of this document will always be displayed at the top of this page for your reference.